Frequently Asked Questions
Welcome to Alas Train Model Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium model railroad products and services. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].
About Our Products
What brands of model trains do you carry?
We specialize in premium scale models from world-class manufacturers including Athearn, Atlas Model Railroad Co., Bachmann Trains, Broadway Limited Imports, LGB, Märklin, and Tangent Scale Models. Each brand we carry meets our high standards for quality and detail.
Are your models suitable for beginners?
While we cater primarily to serious collectors and experienced model railroaders, we offer products across various skill levels. Our Bachmann Trains line includes excellent starter sets, while brands like Märklin and Tangent Scale Models appeal to advanced hobbyists.
How do you ensure product quality?
Every model undergoes a meticulous inspection by our expert team before shipping. We examine for detail accuracy, functionality, and finish quality to ensure you receive only collector-grade items.
Ordering & Account Information
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through encrypted channels for your protection.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): Handled by DHL or FedEx with 10-15 business day delivery after dispatch (1-2 day processing).
Free Shipping: Available for orders over $50 via EMS with 15-25 business day delivery after dispatch.
Standard Shipping ($12.95): Handled by DHL or FedEx with 10-15 business day delivery after dispatch (1-2 day processing).
Free Shipping: Available for orders over $50 via EMS with 15-25 business day delivery after dispatch.
Do you ship internationally?
Yes! We proudly serve model railroad enthusiasts worldwide, excluding some Asian countries and remote regions. International customers are responsible for any applicable import duties or taxes.
How are models packaged for shipping?
Each model receives collector-grade protection with custom-fit padding, weather-resistant materials when needed, and complete documentation for smooth customs clearance. Our packing process is designed by model railroaders who understand the importance of safe delivery.
What if my package is delayed?
While we provide reliable delivery estimates, occasional delays may occur during peak seasons or due to unforeseen circumstances. You can track your package using the provided tracking number. If significant delays occur, please contact us for assistance.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging. For damaged items, we provide a prepaid return label and will replace the item or issue a full refund.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. Our team will guide you through the simple process. For damaged items, please include photos of the damage and packaging.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Additional Questions
Do you offer discounts for large orders?
While we don’t have a formal bulk discount program, we’re happy to discuss options for significant orders. Contact us with your specific needs at [email protected].
Can I request a specific model not listed on your site?
As specialists in premium scale models, we may be able to source specific items from our manufacturer partners. Contact us with details about the model you’re seeking, and we’ll let you know if we can accommodate your request.
Where is your physical location?
Our warehouse and operations center is located at 6917 Briarcreek Dr, Oklahoma City, US 73162. While we don’t have a retail storefront, we welcome serious collectors to contact us about potential visits by appointment.
At Alas Train Model Shop, we’re more than just a retailer – we’re fellow model railroad enthusiasts dedicated to bringing world-class products to your layout with care and expertise. Happy railroading!